INsite: What is your current role?

Barbara Newlands (BN): Care home Manager for David Lange Care Home, Mangere, Auckland

INsite: How did you get into the role you’re in now?

BN: I have a career in nursing spanning more than 40 years with a background in Rehabilitation and acute Medicine. Some of my greatest moments have been working alongside those clinicians who have a passion for the looking after the older person. In 2016 I decided to move to Auckland to be closer to family and in doing so made a lifestyle change. I was fortunate enough to be employed by Bupa Care services and was appointed to this current role in November of 2016.

INsite: What does a typical day at work entail?

BN: While I endeavour to have some structure to my day which I need to meet all the organizational obligations, I also have an open door policy which means the day can turn out to be anything and everything. Just last Friday, due to staff sickness, I found  myself as the second person on a van outing to an art exhibition. I had a great time.

INsite: What do you love most about your job?

BN: The hugs I get from both residents and staff. Empowering people to grow and developing strong and effective teams that function without me. And getting an opportunity to sing and dance.

INsite: And what are the most challenging aspects?

BN: Managing a huge team, and working for a global organisation. This brings an enormous set of obligations. Maintaining our place in the market place with its ever-increasing competitors. Meeting the needs of our diverse cultures both residents and staff and providing great health care which is appropriate under our contracts and meets individual’s expectations.

INsite: Have you taken any training or professional development which you’ve found particularly helpful to what you do?

BN: I have been fortunate to be supported by Bupa to complete a leadership course this year which has endorsed my other studies in the subject and given my some useful tools to use.

INsite: If you could change one thing about New Zealand’s aged care or retirement industries, what would it be, and why?

BN: To acknowledge aged care as the speciality that it is. Pay equity has helped this enormously. I admire my Registered Nurses who work tirelessly to use their assessment skills to make good clinical judgement within the resources we have. I would love the general public to understand some of our difficulties and be thankful for the systems that New Zealand has in place for caring for our elderly.

INsite: When you’re not working, where can you be found?

BN: Goodness… difficult to say. Currently with the grandchildren, in the garden or sitting still enjoying the quiet, reflecting and dreaming. Where would I like to be…? Riding my bike.. .and hiking in the hills.

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