Ryman Healthcare has once again topped the New Zealand Quality Services Awards for the retirement villages category, with Summerset coming runner-up.
The Reader’s Digest-commissioned survey involved 1,500 New Zealanders of a mixed demographic, who were asked to rate their opinions of a range of service-providers across 41 categories, including retirement villages.
Those surveyed were asked to rate service providers based on whether an individual customer experience was provided; were expectations met or even exceeded; was dealing with the company quick and easy; and whether a genuine insight into the customer’s needs was demonstrated.
The respondents were also asked open-ended questions to reveal positive and/or negative experiences. Feedback revealed customers are extremely likely to recommend a company if it offers easy and efficient service, excellent value, and knowledgeable and professional staff.
Reader’s Digest introduced the Quality Services Awards in 2015 with the intention of offering New Zealand consumers the opportunity to share their views about companies that consistently deliver the best customer service. That information then provides the public with a list of companies they can turn to, knowing they can expect an excellent level of service.
It’s the fourth year running that Ryman Healthcare has won the award in the retirement villages category.